Our Company

Back in 1976, Al Terry ventured out to start his company, Al Terry Plumbing and Heating. Primarily, he handled plumbing and heating services for single family residential homes. In 1982, Michael Terry joined the company. He started working for Al Terry Plumbing and Heating, as an apprentice and worked to become the President of the company. With a great reputation for doing quality work at competitive prices, they ventured into the commercial market and found success, instantly. In the late 90′s, our clients were demanding service to their plumbing and heating systems after the warranty had expired. Thus, our service department was created.

Our company philosophy is to be the best at what we do. The service department started slow, with the main focus of providing quality service. As in prior ventures, the Al Terry Plumbing and Heating service department grew by providing quality, reliable service at a competitively priced value. In 2007, to insure we had all of our clients systems covered in their homes, we added our Air Conditioning and Indoor Air Quality services.
With the current services we provide and the dedication to provide the best service to our clients, we continue to focus on training our technicians and office personnel. We believe that we are only as good as the people we put in our client’s homes. Training has become one of the most important parts of our company. We understand that the primary beneficiaries of this are our clients, but it also benefits our employees and the company.

 

Mission Statement

“Our mission is to provide an exceptional service experience. To perform in a personal and professional manner to enrich the lives of everyone we touch. To build relationships, trust and respect with our clients, which will ensure our growth and viability.”

 

Vision

  • To be a leading Mechanical contractor providing superior customer service with quality installations.

  • To provide an exceptional service experience from the initial phone call to completion.

  • Offer warranties that are above industry standards.

  • Build relationships with everyone we do business with.

  • Provide a work environment that provides our employees security and growth.

  • Enrich the lives of our employee’s and their families by providing them with a career that rewards them personally and financially.

  • To be a good citizen in our community by providing support to our charities.



We promise to:

  • Service your plumbing, heating and air conditioning systems at your convenience
  • Offer you our Diamond Club Membership
  • Provide financing for your installations, if needed
  • Warranty our repairs for a 2-year period
  • Warranty our installations for a 5-year period
  • Provide you with peace of mind
  • Commit to an appointment time
  • Clean our work area to a condition equal to or better than when we arrived
  • Provide you with a professional and knowledgeable technician

alterry
I personally promise that we will provide you with a memorable service experience and if for any reason you are not satisfied we will redo the repair for free. – Mike Terry